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Hiring the Right People

We’ve just undergone the biggest staff turnover in 21 years of operation. Five wonderful team members are leaving. Three of them are starting a family, another casual took a full time position in a different field of employment and then my amazing manager who has grown his side business to the point where it can now be his full time job.

Hiring staff can be a fun experience when there is no time pressure (and certainly not five in one go). All has fallen into place and our new team members are feeling part of the family already.

Here’s what I look for when hiring;

1.Ensure the applicants skills are a match for the role – if they need further developing ensure they have the right positive attitude to do so and can do so quickly

2.More importantly than ability is attitude. For me attitude includes the following; an honest and clear communicator, humble, passionate, wants to be part of a team and can follow instructions and policy, givers, engaging and positive.

3.The role has to be in alignment with their long term goals and purpose (otherwise you invite a lack of productivity and the business will suffer)

4.Organized and prepared – this in itself shows that they value the role. People who love their work will always be organized in it

How can you tell in an interview if the applicant has these attributes? You are testing to ensure they have the right knowledge, skills and attitude.

1.You’re questions need to be aimed at finding the applicants values.  Ask them directly “what are your long term goals?” “What makes you good at this role?” “If you didn’t have to work, what would you want to do?” “What would you bring to the team?” “What are your greatest strengths?” “What are your biggest weaknesses?”

2.Look out for body language. Are they sitting comfortably? Do they seize up when certain questions are asked? You can tell if someone is telling you what you think you want to hear as the body will indicate through awkwardness and yes, this also can be just nerves.

Remember, people can overstate their claims to the job so checks with previous employers can help you with your deliberations.

Hope this helps!

Good luck ?

Is the Customer Always Right?

Owning and operating a small business is both rewarding and challenging. I’ve owned @byrondancedynamics for 21 years. It is a serviced based business. “The customer is always right” is not always right.
This post is about how to identify troublesome clients.
Protecting your business, the culture you’ve created and your sanity is important for you, for your staff and for your amazing clients that deserve the best of you.
The key ‘flags’ for me are:
1.When a customer doesn’t pay their bills.
We need customers to pay, or we can’t operate
2.When a customer doesn’t respect the boundaries of your time and business operations
My mobile phone used to be the main contact for my business. This changed 5 years ago to a landline in our building. Some customers that preferred to contacting me directly struggled with this greatly. They wanted to have 24/7 access to me and with over 260 students, the number of texts from parents (any time of day or night) was more than I could cope with. I had to introduce a better system (including a manager and set office hours). Most people slowly started to adapt. Putting this system in place meant I could do a more effective job. One customer ignored every request to direct their enquiry to the business and not to me. They became patronizing and rude. It was time for them to move on
3.When a customer lies
It’s odd to think adults will lie about even trivial things, but lying is an absolute red flag
4.When a customer is abusive
I once had a customer who would throw tantrums if her child wasn’t constantly praised. The mother struggled to receive balanced feedback about her child and when her child didn’t receive a major award at the end of year concert, she sent an abusive email and threatened to withdraw her child from our school. I professionally wished them well
Saying goodbye to a client is not always easy; however it is essential to service those who appreciate your service. You will then be free to give the best service possible and unapologetically grow your business.
Good luck!
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